Support requests you can actually follow

Writing in from the dashboard now gives you a subject line of your own, a reference you can quote, and a status that moves on its own as we work on it. You can also change the address we reply to, which used to look like a choice and quietly was not.

• Name your request yourself instead of us guessing from the first line
• The reply address is yours to change, and it is checked before you send
• Status follows the ticket, so you see Active or Closed without asking
• Provider cards say Connected when the connection is fine, and only ask for attention when a delivery really needs you