A late payment no longer costs your reader their access

If you sell through Paddle, a reader whose card expired lost access the moment Paddle reported the payment overdue. That was the only provider where this happened, so the same situation had two different outcomes depending on which provider you had chosen. Overdue is not an ending: the provider is still emailing the customer and retrying the card, and the customer has not decided anything yet. There is now one rule everywhere.

• An overdue or failed payment leaves access exactly as it was
• A cancellation, pause, suspension or expiry still removes it, as before
• The same behaviour across all eight providers instead of one exception
• Found while checking the facts for an article, not from somebody it happened to