A failed payment is not the end of your account

We changed our mind on this one. Until now an account whose subscription had ended was deleted after 30 days, which sounded tidy and was the wrong ending: cards expire, banks block things, and sometimes a month is just rough. None of that should cost you your setup, so the deletion is gone and a grace period took its place. If a payment for your PayGlue plan fails, you hear from us while your provider retries the card, and nothing else changes. If the subscription ends, you keep full access for 30 days, with a reminder halfway through and a last note the day before. Only then are your workspaces paused, and paused means paused: your connections, mappings, paywalls and buttons stay exactly where they are, and picking a plan brings everything back. A paused account is kept for three months before it is deleted, and you get a notice with the date a week ahead. The same principle for your own readers: An Expired Card Is Not a Cancellation.

• Before: deletion 30 days after the subscription ended. Now: a pause you can undo
• Failed payment: a mail while your provider retries, nothing else changes
• Subscription ended: 30 days of full access, then the pause
• Three months of pause before deletion, with a week's notice
• Blog: From deleting accounts to pausing them